Services

Common Questions

Remote Desktop

What is Bitstream Managed Remote Desktop (BMRD)?

BMRD lets you access a work computer remotely from any device — at home, on the road, or anywhere with internet. Refer to the BMRD guide for setup and usage instructions.

Do I need to do anything special to get remote access?

Yes — you need to be provisioned with a remote desktop session. Submit a ticket to request access if you have not already been set up.

Password Manager (1Password)

What password manager does Bitstream provide?

Bitstream provides 1Password as a managed password manager that helps you securely store, share, and autofill work credentials. Refer to Getting Started with 1Password to get started.

I already have a personal password manager. Do I need to use 1Password?

1Password is provided for work credentials. You may continue using a personal manager for personal accounts, but all work-related logins should be stored in 1Password.

Secure Messaging

What is Secure Messaging?

Secure Messaging is an encrypted messaging service for sharing sensitive information (such as passwords or account details) that should not be sent over regular email. Refer to the Getting Started guide for setup instructions.