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Hey there, welcome!

Whether you're a new user, or have been working with us for a while - you'll find answers to common questions, as well as guides on how to use various products and solutions that we offer, right here.

Use search, or the links above or below, to find the guide you're looking for.

We're always here to help. If you need any assistance, submit a ticket with us.

Getting Started

Dive into a wealth of knowledge, and get your questions answered.

Frequently Asked Questions

Have an IT question? It just might be answered here.

Explore the Knowledgebase

Browse the categories below to find what you're looking for.

Your IT Team

Learn about important policies and procedures, and how to reach us for assistance.

About Bitstream

Learn about Bitstream, and how we do IT differently.

Policies & Procedures

Learn about the IT rules in place at your organization.

Getting Help

Learn how you can reach us, for anything you might need.

RingCentral

Learn all about your unified communications system, and how to make the most of its features.

Common Phone Usage

Learn how to use the features of your physical desk phone.

Mobile App

Learn how to take and make calls and texts, on the go.

Web Portal

Learn how to manage your call handling, caller experience, and other settings.

eFaxing

Learn how to send and receive faxes via eFax.

Email + Services

Learn about your email and collaboration suite, as well as how to use auxiliary services we provide.

Email & Collaboration Suite

Learn how to access and manage your email account.

Bitstream Vault (Vaultwarden)

Secure all of your logins with a single master password, then log into everything else with ease.

Remote Desktop

Learn how to install and use Bitstream Managed Remote Desktop (BMRD).

Secure Messaging

Learn how to set up and use our email encryption solution, Bitstream Managed Secure Messaging (BMSM).

Using Your Computer

Learn basic and advanced computing, software, and hardware tasks.

File & Scans Shares

Learn how to access file and scans share folders.

Printix

Learn how to add and manage printers, using our self-service cloud printing solution.

Installing a Browser

Learn how to install an alternative browser - such as Chrome or Firefox.

Backing up Browser Data

Learn how to back up your bookmarks and saved passwords.

Clearing Browser Cookies

Learn how to clear cookies when a website isn't behaving properly.

Identifying your Device

Learn how to identify your device, when you need help with it.

Staying Secure

Learn about security hygiene topics, and how to best protect yourself online.

2-Factor Authentication (2FA)

Learn how to set up 2FA - the most effective way to protect your online accounts.

Mobile Device Registration

Learn how to access protected resources on your mobile device.

Combat Phishing Attacks

Learn about phishing attacks - how to identify one, and how to protect yourself.

Verified Contact

Learn how to securely reach out to us, and how to verify the integrity of communication.

Security Hygiene & Policies

Learn about best practices for being and remaining secure.