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Bitstream Managed Remote Desktop (BMRD) [Open ]⚓︎

If you already have an account, skip to the Ninja Remote Installation section.

Bitstream Managed Remote Desktop (BMRD) is a service offered by Bitstream, with which you can remotely control your workstation as if you were standing in front of it. A few features include the ability to view your displays (one at a time), control keyboard/mouse, stream audio, and perform file transfers.

You may access this service at the following address:

bitstream.rmmservice.com

Think of this as a window to your computer at work. Your local (personal or managed laptop) computer, and your remote (work) computer are separate entities - therefore, you will not have access to your home printer or other devices while in a session. Best practices are to conduct all work tasks within a remote session.

First Time Initial Set Up⚓︎

Account Set Up⚓︎

1. First, please create a ticket from the workstation you wish to have remote access to. Doing so provides us with the computer's hostname that will be associated with your account

2. Once approvals are in place and the invitation has been sent, you will have received an email from noreply@rmmservice.com, titled "NinjaRMM User Invitation". Click on the Accept Invitation button to set up your account

Warning

The invitation link will expire 24 hours after being sent. If the invitation has expired, please reach out to us to have a new one sent.

3. The link will bring you to an account set up page, where you will need to create and confirm a password for logging in. Please pay attention to the password criteria

4. You will then be asked to select a form of MFA (multi-factor authentication). Select SMS

A six-digit code will be sent via text message (SMS) to the mobile number you've provided. Enter that code to confirm your identity, then click Sign In

You may alternatively choose Authenticator App, if you use one

Ninja Remote Installation⚓︎

5. Upon login, you will be presented with your assigned device. Click on the Ninja Remote icon next to the device name

6. A prompt will appear stating "Attempting to launch Ninja Remote Connection...". Before you can launch the very first connection, you will need to install the Ninja Remote client application on your local (personal) computer

Select the Download for Windows (64) link in the prompt to download

Direct Download - Windows (64-bit), v5.16.4521

Select the Download for Mac link in the prompt to download

Direct Download - macOS, v5.16.4521

7. Open the installer file that you downloaded, and follow the instructions to install. Bitstream is not required for this installation

8. Now that the Ninja Remote client application is installed, you are ready to launch a connection

Attempt to launch the connection by clicking the Ninja Remote icon again

You will likely be met with a prompt; select Always allow... if available, then select the Open button

Your first time initial set up is complete

BMRD Usage Guide⚓︎

Here is a screenshot outlining the tools found in the toolbar. Refer to the details below for a description of each button:

  1. Switch Monitor - if you have multiple monitors connected to the remote workstation, you may switch between them (or show all at once)
  2. Send Ctrl+Alt+Del Command
  3. Paste Clipboard as Keystrokes - useful if an input field does not accept standard pasting
  4. Send Hotkey Menu
  5. Clipboard Menu (Copy/Paste)
  6. File Transfer - allows you to upload/download files to/from your local and remote devices. For security reasons, do not transfer files to/from an untrusted device
  7. Chat with Remote User
  8. Additional Options Menu
  9. System Commands Menu - perform system actions such as disconnect (from the session)
  10. Fullscreen mode
1. Switch Monitor⚓︎

4. Send Hotkey Menu⚓︎

8. Additional Options Menu⚓︎

9. System Commands Menu⚓︎

Keep in Mind

  • Bookmark the following URL: bitstream.rmmservice.com . You will always log into this site in order to initiate a session.
  • If you need assistance from us, but are unable to create a ticket due to an inability to connect to your managed device, you may contact us at support@bitstreamllc.com. Please provide as much information as possible, such as the name of the workstation you are trying to connect to.
  • Occasionally, you may be met with an "unable to connect" error message. This generally means that your computer is offline at the moment. Please ask a colleague at the office to power it on for you.

Feeling lost? We're here to help.

Submit a Ticket