Setting up your Deskphone⚓︎

Network Passthrough Configuration⚓︎

In certain workstation setups, you will have limited data ports available for use. In this case, the internet connection of your computer will go through your desk phone, so that only one data port is used for both devices. This is known as a "passthrough" setup.

Above is a diagram of how this is accomplished. A cable runs from either a data port in the wall, or in a "biscuit jack" - a modular data port embedded in a (usually beige) box, to the network port of your phone (symbolised by the icon).

Another cable runs from the computer port of your phone (symbolised by a or icon) to your computer.

If this is correctly set up, your phone should receive power, and your computer should be able to reach the internet.

When you need to take your desk phone out of the office, please disconnect the computer cable from your phone, then disconnect the network cable from the wall port/biscuit jack. Next, connect the cable coming from your computer to the wall port/biscuit jack.

You should now have a phone that can be taken out of the office, and a computer that has internet access.

Warning

Please verify afterward that you are able to reach the internet on your computer. Remember to bring your phone's power adapter with you!

Disable Saturday Power Saving⚓︎

About Power Saving Mode

Poly phones have an internal "work hours" schedule that is separate from RingCentral. Since Saturdays are considered outside of the default work schedule, it will go into Off Hours Mode. This is simply a power saving state, and does not affect call routing. The phone will still operate as normal.