RingCentral: Questions and Answers⚓︎
Part of a series of FAQs.
Quick Assistance⚓︎
I want to...
Getting Started⚓︎
I need to be assigned to an extension. What do I do?
Submit a ticket with us, and we'll make it happen.
Please submit your ticket using the agent icon. Include the name currently displayed on the first two lines of the desk phone. This will help us identify the extension to assign you to.
How do I retrieve voicemails?
There are three ways: desk phone, email, and/or app.
To set your Voicemail PIN, you will need to log into the RingCentral Portal.
Then follow the instructions for Setting a Voicemail PIN from the Settings tab.
Using Your Phone⚓︎
How do I dial out to a number?
Dial the full ten-digit number (NA), just as you would on a mobile phone; no need to prepend with a 9.
How do I transfer a call?
There are two types of transfer: Consultative (the default), and Blind.
Use Consultative when you need to speak to the call recipient before transferring the call. Otherwise, use Blind.
Press Transfer, dial the extension, speak to the receiver, then press Send to complete the transfer.
Press Transfer, press Blind or Transfer again, dial the extension, then press Send.
Do you support headsets?
We do not provide official support for headsets; you would need to read its user guide, and refer to the vendor for aftersales assistance, should you need it. However, we are happy to provide advice on which headsets might be compatible with your phone model.
Web Portal⚓︎
What is the RingCentral Web Portal?
The Web Portal is a website on which you can configure settings like ring times, call forwarding, presence, your voicemail PIN, and much more. Here, you can also view your call log (and recordings if enabled), your SMS messages, as well as faxes sent to you.
How do I get logged into the Portal?
Which platform does your organization use?
Choose your collaboration platform from the options below.
Visit the Portal, and click the Sign in with Google button.
Visit the Portal, then enter your email address. Click Next.
This should direct you to your Microsoft login page, or sign you in automatically if using Microsoft Edge or already logged in.
RingCentral App⚓︎
Where can I download the app?
For mobile devices, you may download the app from your preferred app store:
eFaxing⚓︎
How do I send/receive a fax?
Two ways: the app, or via email.
Refer to the a app guide for information. Refer to the eFaxing guide for instructions on sending and receiving using email.
Spam Reporting⚓︎
Understanding a spam list
When your caller ID is flagged as "SPAM LIKELY" on a client's or potential client's phone, the odds of your call being answered is significantly reduced. Regrettably, it is not uncommon to find your number tagged as "SPAM LIKELY".
A spam list is essentially a database of phone numbers identified as potential spam. One such list, the National Do Not Call Registry, was established in 2003 and is overseen by the Federal Trade Commission. The objective of this and similar spam lists is to minimize the volume of unwanted calls.
How did my number end up on a spam list?
Primarily, your number appears as "SPAM LIKELY" on your client's phone because it has been listed on a spam list. When routing calls, carriers refer to these lists and determine your spam status. This determination is made by algorithmically analyzing your call patterns and user feedback, such as individuals reporting your number as spam-related.
How can I be delisted from a spam list?
If a client has informed you that your call was identified as "SPAM LIKELY", there's no need to panic. There is a procedure to have your number removed from spam lists. This process is fairly straightforward but necessitates completing forms for multiple carriers.
Currently, there is not a universal form application to all carriers. Essentially, you must assure each carrier that your primary number is not being used for spam activities. You might be contacted by a representative for final verification after submitting the forms.
To reiterate: you will need to fill out a form for each carrier.
Forms to complete
The following list will direct you to the required forms. Simply click on the link to begin.
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Choose: “I have a problem with the information shown for my phone number”, in the dropdown in the description. Simply describe what you've been informed by your clients.
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We recommend completing this form for all carriers, in addition to the carrier-specific forms.
You will need to request a verification code before hitting submit. You will be asked to copy/paste that verification code at the bottom.